Support

What exactly does Soft Unwind do? +

Soft Unwind is a short nightly ritual designed to help your mind slow down before sleep. You write out what's on your mind (no formatting, no judgment), receive an empathetic AI reflection, do a brief breathing exercise, and close out with a calming message.

Is my journal data private? +

Yes. What you write is sent to an AI to generate your reflection, then discarded — we don't store your entries after your session. We never sell your data. See our Privacy Policy for full details.

The app isn't responding or the AI reflection isn't loading. +

First, make sure you have an internet connection — the AI reflection requires network access. Try force-quitting the app and reopening it. If the problem persists, copy our email above and send us your device model and iOS version.

How do I cancel my subscription? +

Subscriptions are managed through Apple. Go to Settings → [Your Name] → Subscriptions on your iPhone, find Soft Unwind, and tap Cancel Subscription. You'll retain access until the end of the billing period.

Is this a replacement for therapy or medical treatment? +

No. Soft Unwind is a wellness tool, not a medical product. If you're experiencing significant anxiety, sleep disorders, or mental health challenges, please consult a qualified healthcare professional. If you're in crisis, please reach the 988 Suicide & Crisis Lifeline by calling or texting 988.

I want to provide feedback or suggest a feature. +

We'd love to hear from you. Copy our email above and send us a note with the subject "Feedback."

How do I restore a purchase? +

Open Soft Unwind and look for a "Restore Purchases" option in the settings or subscription screen. If you don't see it, email us and we'll help you sort it out.